|
Phone Number:
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843.449.3588 |
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Fax
Number:
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843.449.3589
|
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Email
Address:
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info@elitefurnituregallery.com |
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Physical
Address:
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1840 Mister Joe White Avenue Myrtle
Beach, SC 29577 |
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Mailing Address:
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PO Box 70490 Myrtle Beach, SC 29572 |
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Store Hours:
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Closed
Sunday |
Why
should I buy from you and not another other furniture store?
We have the
best sales professionals in the furniture industry. Most of our team has been
with us since the beginning so they know our products very well. They continuously
attend ongoing training with manufacturer representatives. Our staff of sales
professionals constantly stays in touch with the manufacturers and suppliers
who provide us with sales material, which allows us to offer you a better
deal on your selected furniture pieces. Our company has an excellent reputation
and we accurately know furniture to help solve your home decorating needs!
When placing
the order you must pay half up front either by credit card (Visa, MasterCard,
Discover, or American Express), certified check or personal check, if using
a check your order will be placed when that check is received. When your furniture
gets to the warehouse we will call you for final payment, this can be made
at that time using a credit card over the phone or you can elect to pay with
a certified check or money order at the time of delivery. Absolutely no credit
cards will be accepted for final payment at the time of delivery.
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How
do I see the manufacturer's catalogs and what they have to offer?
Consumers
are often frustrated in surfing the web through thousands of photos only to
find out the item they fell in love with is no longer available. In our industry
this is a real problem because furniture is style, and like style it is frequently
changing. An online complete product catalog is almost impossible to keep
because manufacturers are slow to notify dealers when products are discontinued.
However, most manufacturers’ sites are current, which is why we choose
to send our customers to many different online locations to find those exact
pieces that fit your life, rather than attempt to keep an entire online catalog.
How
do I contact someone at the store for furniture prices?
If you have
previously spoken to a salesperson at Elite or have been referred to us from
a previous customer, then you can call or email your salesperson directly.
If you do not remember your salesperson's name, please give us a call at 843.449.3588
and we will help you find that information. If you have not contacted anyone
before then just give us a call and we will be glad to assist you in any way
we can.
I
found the furniture I want, now how do I order from you?
This process
is very simple. Just give us a call at 843.449.3588 or send us an email at
info@elitefurnituregallery.com. Be sure to know as much information that you can find about
the product and we can help you with the rest. We will need you to give us
your information including: the mailing address, if different the shipping
address, and phone numbers where your can be contacted. When your paperwork
is mailed it must be signed to verify the fabric, item number, and finish,
so that we can get the order completed promptly and accurately.
What
happens after I place an order?
After
you place your order you will receive a copy of your invoice by mail in seven
to ten business days. Please check this information for accuracy. If you have
any questions please contact your salesperson immediately to get the discrepancy
worked out to insure your satisfaction.
How
do you handle order cancellations?
Cancellations
of orders will be accepted only when Elite Interiors, Inc. has the ability
to cancel the order with the manufacturer. If an order is cancelled, the deposit
will be refunded less a $25.00 handling charge. Refusal to accept an order,
Elite Interiors, Inc. is unable to cancel with the manufacturer will result
in a fifty percent (50%) re-stocking fee. Requests for cancellations must
be in writing and signed by the customer and must be sent by FAX or by mail.
How
are my delivery charges figured?
Quotes
for delivery charges are based on normal delivery conditions. Special items
must be agreed upon at the time the order is placed. (Examples: limited hours
of access to your neighborhood, building, or freight elevator, limited access
to your home by large trucks, etc.) The customer will be responsible for all
delivery charges including those quoted by Elite Interiors, Inc.
How
long does it take to receive a delivery?
Many
efforts are being made to reduce ordering time in the furniture industry,
but the facts are, that better quality furniture averages about 8-12 weeks
to deliver. Occasionally, orders can come in much quicker and sometimes much longer, ask your salesperson at the time
of your order and they can give you an estimated amount of shipping time,
however, we are only an agent for the factory and we cannot be responsible
for delays. Availability will vary from company to company since some manufactures
carry stock, while others only manufacturer to order. Most of the shipping
time is tied up in manufacturing and transit from the factory. The other small
amount of time is taken at the delivery warehouse receiving, paperwork processing,
and in scheduling a full truck load to your home town.
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My
furniture has been delivered and I have a problem, what now?
Consumer
expectations have grown greatly in the past decade even though the hand-made
nature of furniture has not. Unlike many other industries that make giant
changes in quality control every year, furniture still is a "bench-made"
product. Each piece of furniture must be handled and touched by
people who sand, assemble, paint, stain and polish. The more expensive the
furniture, the more time each person in the process takes doing their job.
The cheaper the furniture, the quicker each item is passed to the next person.
You just need to know what you are getting for your money and have a realistic
idea of what to expect before the furniture arrives. We have very few customer
service issues since we strive to ensure excellent customer service. Our salespeople
try to inform consumers on what they are getting, and we work with some excellent
delivery companies. However, when accidents do occur, you will have a professional
Customer Service representative available to help resolve your claim. You
should thoroughly inspect your furniture at the time of delivery, make any
notes of damage on the Bill of Lading and contact your salesperson quickly
to find a resolution to your complaint efficiently.
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